Trustpilot
4284 Reviews

Norman Counter Stools

I purchased 7 Norman Counter Stools from Rove Concepts and the customer service I received while making my final decision was outstanding. The swatches I requested were delivered within a week and all of my questions were answered quickly and completely. I will definitely continue shopping with Rove Concepts!
7 months 3 weeks

Rove Concepts long term customers

We first purchased copper mugs from Rove Concepts and had a great experience. If it weren’t for seeing an ad on Instagram, I wouldn’t know about this site. What a great find! They have so many items we’d like to eventually purchase! We recently purchased an entertainment unit and cannot wait for it to arrive.
7 months 3 weeks

A+ Service from Rove Concepts

A+ Service from Rove Concepts Had a great first-time ordering experience with Rove Concepts. Their site is easy to navigate and full of information on what and when to expect with my new table. Cannot wait for it to arrive! Highly recommend this business to anyone looking for spectacular interior design finds.
7 months 3 weeks

I love rove concept

I love rove concept. They provide modern furniture with good quality in an affordable price. It's great they offer the customer pick-up option. I ordered a sectional online and was able to pick it up in two days before Christimas.
7 months 3 weeks

My second great experience from Rove

My second great experience from Rove. I will be a customer for life if they keep creating great designs. Kitchen overhaul is up next, so i see a new table and chairs in my future...
7 months 3 weeks

So far so good!

Had some issues getting samples of the top. Took fours tries to get it sorted. Ordered a Media unit. Happy we were able to skip delivery and just pick up ourselves. Box was VERY heavy so anyone opting to do that should keep that in mind. Warehouse guy was super helpful and had some pep in his step. Pleased with the unit so far. Wrapped very well so no damage upon arrival. If you try to be low/zero waste it did a bit to properly dispose or recycle all the various materials (ex: MDF frame, LOTS styrofoam, foam wrap, cardboard). This is my first order. I'm overall pleased with Rove and will for sure order from them again.
7 months 3 weeks

Great service, great pieces, but pricing and delivery needs work

Ordered the Hunter bed. Footboard arrived damaged but didn’t notice until after white glove delivery had already assembled. Customer service handled things perfectly, first offering a fair discount and then offering to replace the damaged piece and reassemble it as I had already paid for white glove. Really fair and outstanding service! The piece itself is beautiful and high quality. My only complaint is the discount feature - I don’t like playing the sale games waiting for the right time to buy. And I really don’t like the store credit feature - I don’t want to have to calculate and plan my orders based on how much I can save by splitting my orders up over time. A customer will either buy multiple pieces or won’t - a store credit won’t really change that when minimum shipping fees are $129 non white glove. Make the discounts simple and transparent and forget about the store credit game. Lastly, make delivery, especially white glove, cheaper! Why does Article charge $49 for flat rate shipping and only $169 for white glove while Rove charges exponentially more - I paid $449 for white glove on a $2,500 order from Rove and only $169 for a $19,000 order? Rooting for Rove to compete even harder - their stuff is good, service is good. Once they eliminate pricing games and lower delivery charges, there’s no stopping them.
7 months 3 weeks

I ordered a tulip table and 6 wishbone…

I ordered a tulip table and 6 wishbone chairs. The table was delivered damaged but Rove has shipped a new one to me. Great customer service, beautiful products.
7 months 3 weeks

Super quick on swatches

Super quick on swatches, and good customer service experience on the phone.
7 months 3 weeks

Overall experience is okay

Overall experience is okay. Price is reasonable. Customer service is average though.
7 months 3 weeks

Great products + easy and pleasant site

Great products + easy and pleasant site It was easy to choose our couch and configure it. Costumer service has been attentive and careful.
7 months 3 weeks

I love my wire counter stools from Rove…

I love my wire counter stools from Rove and I can’t wait to see my new couch in a couple weeks.
7 months 3 weeks

Awesome experience

Awesome experience. Quick and easy purchasing process. Looking forward to the items' arrival!
7 months 3 weeks

The customer service was excellent

The customer service was excellent. Any question I had I got an immediate response. I have been looking at ordering a couch for a while and I truly love their designs. I am very excited to get it! Hopefully it comes soon!
7 months 3 weeks

Love the videos!

The overall experience is good, I like that there are videos on some of the products' detail page, I wish all the products have videos. I notice that even for the same finish, the color looks different from product to product, I hope you can adjust the color tones of your photos to stay consistent as much as you can, it will help a lot.
7 months 3 weeks

The ordering process was great

The ordering process was great. I would like to have the opportunity to review again once delivery is complete.
7 months 3 weeks

Excited for the new couch!

Rove made is easy to pick a really quality couch and a very good price! Easy financing options as well.
7 months 3 weeks

Great overall experience.

Your website was pretty slow on Boxing Day but other than that everything was great!
7 months 3 weeks

Excited to get the media console!

It was a good experience with the year end sale and flash sale. I'm pretty happy with the overall experience. The one thing that I would mention is that I live in California, and the website was a bit sluggish at times. But I'm happy overall with my purchase and can't wait to get the media console!
7 months 3 weeks

Rove Concepts: Responsive and Quality

Rove Concepts had really responsive customer service to a request on an order we had placed. They were communicative and easy to work with. We have ordered furniture from them before and LOVED it, so decided to order more pieces.
7 months 3 weeks

Fantastic shopping experience

Fantastic shopping experience! After finding the perfect storage for our TV unit, we weren't sure Rove would be able to ship to our very remote home. I used the chat feature and quickly confirmed that we were good to go. Can't wait to receive our new unit!
7 months 3 weeks

Good

Exactly as expected, wonderful product at a reasonable price.
7 months 3 weeks

So happy they ship to where I live…

So happy they ship to where I live unlike many other online furniture stores. Customer service and purchasing process was smooth and easy
7 months 3 weeks

Super easy and products look great

Super easy to order and work with customer service. Have not received my products yet but looking forward to it and will hopefully keep this review updated.
7 months 3 weeks